General Terms
General Terms and Conditions for Use of the Siena Palace Hotel Website
Настоящите Общи условия уреждат правилата за достъп и използване на уебсайта
sienapalace.bg , owned by “Evros KiP” EOOD – the company that owns the Siena Palace Hotel in Primorsko. By accessing the website, the user agrees to these terms and conditions and undertakes to comply with them.
1. Company details
Name: “Evros KiP” EOOD
Registered office and address: Burgas
Bulstat: BG102733988
Reservation phone number: +359 87 703 32 33
Other phone number: 0550 333 44
Email: [email protected]
Reservation email: [email protected]
Website: www.sienapalace.bg
2. Subject of the General Terms and Conditions
By using this website, the user agrees to the following General Terms and Conditions, which govern the relationship between “Evros KiP” EOOD and its users, as well as the conditions for making online reservations.
3. Copyright
The entire website’s content, including texts, photos, graphics, logos, and designs, is the property of “Evros KiP” EOOD and is protected by copyright and related rights. Reproduction, distribution, or use without the company’s express written consent is prohibited.
4. Online reservations
Reservations made through the website are considered confirmed once an official confirmation is issued by Siena Palace Hotel. When making a reservation, the customer must adhere to the terms and conditions specified for the specific offer or tariff structure, including all cancellation and payment policies.
5. Confidentiality and protection of personal data
“Evros-Kip” EOOD processes personal data in accordance with Bulgarian and European legislation, including Regulation (EU) 2016/679 (GDPR). Detailed information on the processing and protection of personal data is set out in the Privacy Policy on the website.
6. Limitation of liability
“Evros KiP” EOOD is not responsible for the temporary unavailability of the website.
7. Cancellation and refund conditions
Reservation confirmation: Reservations are considered confirmed upon receipt of official confirmation from Siena Palace Hotel.
Cancellation policy:
Cancellation no later than 7 days before the date of arrival: The customer is entitled to a full refund of the amount paid.
Cancellation less than 7 days before the date of arrival: In this case, the amount paid for the reservation is not refundable.
Cancellation procedure: All cancellations must be made through the “Personal Portal” from the email confirmation or in writing by email to: [email protected]. Cancellation conditions may vary depending on the specific offer or special seasonal conditions.
8. Online payment rules
Payment security: Payments made through our website are processed through secure payment gateways that guarantee data and transaction protection.
Currency and fees: All prices and fees for reservations are quoted in the relevant currency and are clearly indicated during the reservation process.
Liability for errors: “Evros KiP” EOOD is not liable for errors in the online payment process arising from technical problems, unless they are due to our direct negligence.
9. Changes to the General Terms and Conditions
“Evros KiP” EOOD reserves the right to update or change these General Terms and Conditions at any time without prior notice. The changes shall take effect upon their publication on the website. We recommend that you regularly check this page for updated information.
10. Contact Information
If you have any questions, suggestions, or need assistance, please contact us:
Siena Palace Hotel, 11 Zornitsa St., 8180 Primorsko, Bulgaria, +359 87 703 32 33, 0550 333 44
Information Emails: [email protected], For reservations: [email protected]
By using our website, you confirm that you understand and unconditionally accept these Terms and Conditions.